Employment at RRRDC

Job Requirements

Being a telecommunications operator can be a very rewarding and fulfilling profession. It requires a variety of knowledge, skills, and abilities, both physical and mental. A dispatcher must be able to make decisions and act on them with limited time and information in situations where there is an element of danger. He or she must be able to deal with people in a variety of emotional or mental states, while remaining calm and professional. Rigorous entry standards are absolutely necessary to ensure that dispatchers are able to meet the physical and mental demands of the job.

Job Requirements:

  • High school diploma or GED or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
  • Knowledge of computer operations sufficient to enter, retrieve and manipulate data
  • Ability to read and follow oral and written instructions
  • Net Keyboard/typing speed of 40 wpm or better(Gross minus errors = Net)
  • Effectively prioritize situations and make decisions based on the information received
  • Ability to hear and understand multiple sound sources
  • Able to handle multiple tasks to receive and communicate information to and from several sources ensuring calls for service are dispatched and monitored in a timely manner
  • Work under stressful conditions and react appropriately using good judgment
  • Availability to work shifts, including nights, weekends and holidays
  • Willingness to maintain respectful working relationships with co-workers, supervisors and the general public
  • Possess a clear and understandable radio and telephone voice
Qualities of a Dispatcher
  • High moral character and integrity
  • Compassion
  • Good judgment
  • High degree of emotional self control
  • Empathy and sensitivity
  • Intelligence
  • Good communication skills
  • Self confidence
  • Creativity and ingenuity
  • Strong desire to serve the community
  • Effective at multi-tasking

Special Requirements:

  • Must be CPR, EMD and NCIC certified. Certification must be attained within a reasonable amount of time upon appointment to position
  • Must pass a criminal background investigation to include a polygraph exam and be free of felony convictions
  • Must pass pre-employment screening test, including a psychological exam, hearing test, drug screening, and physical exam
Physical Demands
  • Ability to sit, talk and hear
  • Ability to use hands and fingers to handle, feel or operate objects, tools or controls
  • Ability to reach with hands and arms
  • Ability to occasionally lift and/or move up to 25 pounds
  • Vision abilities include close vision and ability to adjust focus
  • Ability to function in work environment with moderate noise level from several sources creating constant activity
Dispatcher Duties
  • Answer 9-1-1 and non-emergency phone calls from the public and dispatch appropriate law enforcement, fire or EMS units
  • Operate computerized telephone, radio and mapping systems
  • Provide emergency medical instructions (EMD) over the phone
  • Monitor and dispatch multiple agencies
  • Maintain contact with caller throughout an emergency and update responding personnel of the changing situation
  • Activate civil defense sirens and pagers for emergencies and inclement weather
  • Attend special and periodical training programs on a continuing basis
  • Maintain a thorough working knowledge of all other public safety communications systems used at the dispatch center and throughout the RRRDC, including:
  • Console Call Repeaters
  • Video Cameras
  • Alarms and Warning Lights
  • Siren, paging, and radio control back-up equipment
  • Monitor and direct emergency and non-emergency dispatches utilizing call prioritization, all/incident location identification, and intra-departmental responses following RRRDC’s policies to minimize potential dangers to the community and first responders

Public Safety Telecommunicator

Hour: $25.22
Annually: $52,446

Hour: $30.65
Annually: $63,746

Hour: $37.67
Annually: $78,356

Shift Supervisor

Hour: $31.34
Annually: $65,195

Hour: $37.02
Annually: $77,004

Hour: $44.20
Annually: $91,940


Employee Benefits

  • Employer sponsored medical, dental, vision, and term life insurance
  • Paid Training
  • Retention Incentives after completion of training and probation
  • Shift Differential for evenings, nights, weekend
  • 401 (k) Retirement Plan
  • PTO (Paid Time Off), Bereavement, Military, Jury Duty, and Family and Medical Leave (FMLA)
  • Holiday Pay
  • Flex benefits program
  • 10 hour shifts with 3 or 4 day “weekends”
  • Employee Assistance Program (EAP)
  • Education Assistance/Tuition Reimbursement for job-related educational programs at accredited institutions
  • Uniforms Provided
  • Casual Weekends

Hiring Timeline –

Applications Accepted Continually for Public Safety Telecommunicator

Applications Accepted – year around

Current hiring timeline:

Applications should be completed at any time.

Applicants will be notified where to complete testing and interviews

Conditional job offers will be made following interviews

Background packets to be completed by the applicant –

  • Observation
  • Background Investigation
  • Drug Testing
  • Physical Exam
  • Polygraph
  • Psychological

Expected Start Date: TBD



Openings are filled as they occur year around.


To apply you may download our application in either Word or PDF format using the links below, or pick up an application at Job Services ND:

Apply Online

Application Word Doc

Application PDF

Instructions to Applicant:

If you are using the online application you will receive a confirmation within 48 hours.  Be sure to correct any submission errors which will show up in RED.

If you print the .pdf document make sure you complete it using ink. Please be accurate in filling out the form because falsification or misinformation is justification for removal from service. PLEASE PRINT OR TYPE ONLY.

Proof of typing speed (40 WPM corrected or better) is required.  Typing tests can be conducted at  MN Work Force Centers if you are a MN resident. If you are not a MN resident or cannot test at a Work Force Center, RRRDC will conduct the typing test.   RRRDC will contact you to set up an appointment for typing test after receipt of application.

Return completed application and verification of typing speed to:

Amanda Glasoe, Director
Red River Regional Dispatch Center
300 NP Avenue Suite 206
Fargo ND 58102

– OR –

Fax: (701) 451 – 7679
Attn: Amanda Glasoe, Director