Mission Statement
The mission of the Red River Regional Dispatch Center is to enhance the quality of life of every person in Cass County, ND and Clay County, MN by receiving and processing 9-1-1 emergency and non-emergency calls and by dispatching police, fire and emergency medical response units in a prompt, efficient, courteous and professional manner; to help save lives, protect property, and assist the public making safer communities in which to live, work, and visit.
History
In 2001, a Joint Powers Agreement was entered into by the City of Moorhead and Clay County, Minnesota; and the City of Fargo and Cass County, North Dakota to combine public safety communications and dispatch services into a jointly operated dispatch center.
The RRRDC Board of Authority was formed to administer the joint dispatch center undertaking.
In March of 2002, the Board hired its first Director and in December 2002, the Red River Regional Dispatch Center, as an independent North Dakota entity, opened up for business. At this time, all “cross-trained” ND/MN dispatchers were transitioned into the RRRDC organization. For approximately ten months, the Fargo and Moorhead dispatch sites remained in operation until October 28, 2003 at which time the cut-over was made to the new facility.
In March of 2008, a need was seen to consolidate the third dispatch center in the region into the RRRDC at which time the City of West Fargo, North Dakota joined the consortium.
Our dispatch consolidation is the first in the nation to cross state lines to manage dispatch operations and personnel independently from the agencies it serves.
RRRDC Authority Board
The Red River Regional Dispatch Center (RRRDC) Authority Board is the governing body of the Red River Regional Center. Authority Board members are from each entity of the Joint Powers Agreement. Members are elected or appointed by the members entity’s governing body. The Chair and Vice Chair are elected by members of the Authority Board.
2024 Members of the RRRDC Authority Board:
Cass County Commissioner Chad Peterson
Cass County Commissioner Mary Scherling (Vice Chair)
Fargo Mayor Timothy Mahoney
Fargo Commissioner Denise Kolpack
West Fargo Commission President Bernie Dardis
West Fargo Commissioner Mark Simmons
Moorhead Mayor Shelly Carlson
Moorhead Council Member Ryan Nelson
Clay County Commissioner Kevin Campbell
Clay County Commissioner David Ebinger (Chair)
Organizational Chart
Facility
The Red River Regional Dispatch Center operates in a 5,224 sq ft secure facility. The building previously was used for manufacture. It was renovated by Mutchler Bartram Architects. Luxury loft condominiums were built on top of the building in 2004.
The Center’s architectural design is an example of reversing the trend that formerly placed 9-1-1 dispatch centers in windowless cramped environments. Sunlight illuminates the high ceiling, loft style administrative offices and dispatch floor. Exposed original brickwork and the warm earth tones and textures incorporated into the design provides a sense of tranquility to balance the hectic and stressful work environment.
This space was purchased in 2015 by the RRRDC after leasing it for eleven years.
Today
2002
Administrative Bios
Amanda Glasoe
Director
Amanda Glasoe is the Director of the Red River Regional Dispatch Center (RRRDC) in Fargo, ND. RRRDC is a pioneering consolidated center, the first of its kind serving jurisdictions across both Cass County, ND and Clay County, MN.
Amanda began her public safety career in 2004 as a Communications Operator. By 2007, she was actively involved in 9-1-1 education for children, teaching second graders across Cass and Clay Counties about the appropriate use of 9-1-1. Her outreach extended to children with hearing impairments, church groups, camps, and Girl Scout troops.
In 2010, Amanda joined a Fire/EMS Operations Committee, where she served as a liaison to resolve operational issues and review dispatch protocols and procedures for two years. Her efforts in this role contributed significantly to improving operational efficiency.
Amanda played a key role in the development and implementation of the Computer Aided Dispatch (CAD) system by New World Systems. As part of the build team, she helped design and refine the software, creating user-friendly templates and layers of information. Her contributions included developing lesson plans and providing one-on-one training to ensure a smooth transition to the new system in March 2011.
Promoted to Shift Supervisor in 2011, Amanda’s responsibilities included overseeing shift operations, managing Continuing Education, and ensuring quality assurance in Emergency Medical Dispatch Education. Her leadership in these areas contributed to enhanced dispatch operations and staff development.
In 2015, Amanda was promoted to the position of Assistant Director. In this role, Amanda oversaw significant advancements in technology, operations, and human resources. She has managed technology upgrades to ensure the center remains at the forefront of dispatch innovation. Her role also involves streamlining operations and implementing effective human resource practices to support and develop staff.
In January 2024, Amanda became the Interim Director of RRRDC and was officially appointed as Director in April 2024. In her current role, she continues to lead the center with a focus on innovation, operational excellence, and community service.
Amanda is an active member of the Association of Public Safety Communication Officials (APCO) and the National Emergency Number Association (NENA).
Originally from Mapleton, ND, and Fargo, ND, Amanda attended North Dakota State University. She remains dedicated to serving the Red River Valley, a region she proudly calls home and where she continues to raise her family.
Kristi Kanski
Assistant Director
Kristi Kanski is the Assistant Director at the Red River Regional Dispatch Center (RRRDC) in Fargo, ND. She began her career in 1998 in Richland County, ND, and then became a dispatcher at the Fargo Police Department in 2001. Kristi transitioned to RRRDC at its inception in 2002. This was an exciting time as RRRDC was the first consolidated dispatch center in the nation to cross state lines. Kristi quickly rose through the ranks and in 2010, she was promoted to shift supervisor. In April 2024, she was appointed Assistant Director, showcasing her leadership and dedication to the organization.
Kristi’s commitment to community service is evident in her many contributions. As part of her role at RRRDC, she launched the 911 education program in 2005. Throughout the years she has taught thousands of second graders about the importance of emergency response. The program educates children on when to call 911, what to expect when they make a call, and how to effectively communicate essential information to dispatchers. This was a highlight to Kristi’s career. She took great joy in making the program exciting and interactive.
In recognition of her outstanding work, Kristi received the 2006 ND APCO Dispatcher of the Year award and was honored as the 2024 YWCA Woman of the Year in the Communication category. Additionally, she was also recognized with a 2023 ND APCO Making a Difference Award.
Beyond her professional duties, Kristi has been a dedicated Hospice volunteer since 2016, providing compassionate support to patients and their families during challenging times. She was also a founding member of Power of 100 of the Red River Valley, an organized group of women from the Fargo-Moorhead area committed to making a difference for local charities and continues to be active in this impactful group.
Kristi has an Associate of Science degree in Business Management from North Dakota State College of Science. She takes great pride in watching others succeed and loves seeing her team grow. Her passion for learning keeps her up-to-date and ready to bring fresh ideas to her work.
Brian Zastoupil
Radio Systems Coordinator
Brian Zastoupil is the Radio Systems Coordinator for the Red River Regional Dispatch Center (RRRDC). His responsibilities not only include the oversight of Public Safety communications of RRRDC, but all of the agencies which RRRDC serves. These agencies include the police and fire departments in the cities of Fargo, Moorhead, West Fargo, as well as the police, fire and EMS agencies in rural Cass County, ND and rural Clay County, MN.
Previous to working at the RRRDC, Brian Zastoupil spent over twenty years working for a communications company in southern Minnesota. During this time, he was responsible for the design, engineering, installation and maintenance of numerous public safety communications systems. These systems consisted of dispatch consoles, tower infrastructure, repeaters and other related communications equipment.
In 2006, Brian Zastoupil began his career at RRRDC. His responsibilities include the site acquisition, oversight and project management of regional radio system as mission critical public safety communications are upgraded, enhanced, and brought on-line. His duties also included grant maintenance and writing to acquire communications equipment, as well as involvement with additional emerging technologies. They include Public Safety Broadband-FirstNet, State of MN ARMER Radio system, and voice logging, just to name a few.
He serves on the NW Minnesota Regional Radio Advisory Committee (RAC) – Technical & Operations sub-Committee Chair, numerous State of Minnesota- Emergency Communications Networks committee positions including Strategic Technology Reserve, Interoperability Committee and Data Interoperability. He is also a State of North Dakota- 700 MHZ Planning committee member. He holds several certifications to include FCC General Radiotelephone Operator license as well Electronics Technician Association (ETA) Senior Certified Electronics Technician.
Brian Zastoupil holds an Associates of Applied Science degree in Communications Systems Technology from the North Dakota State College of Science.
Below is link for short radio user training videos. Instruction is primarily focused toward Motorola APX radios.
https://www.youtube.com/@radiosystemscoordinator6519