Staff Profiles – Why I Became a Communications Operator

In this series of posts, RRRDC staff tells in their own words of their experiences working at RRRDC.  If you are interested in a career at RRRDC, please check out our employment page here:


I became a Communications Operator because:

  • I was looking for a career that would let me help people. I was also interested in an exciting field of work where every day is something different!
  • I’m an adrenaline junkie. It’s a bizarre profession for sure where you’re never sure what you’re going to hear on the other end of that line when you answer a call. It could be a person calling to complain about the guy down the street who’s parking in front of their driveway, or you could be performing CPR or doing the Heimlich or talking someone off a ledge (sometimes literally!). The unpredictability and fluidity of the job is what draws me to it and keeps me coming back day after day.
  • I wasn’t sure what I wanted to do for a career and was considering law enforcement. When I saw the advertisement for an opening for a communications operator I was encouraged by friends and family to apply because they thought it would be a good fit for me.  It was.
  • My husband was a deputy and became interested in dispatching through that.
  • I had a tour of a dispatcher center when I was in college and became inspired when I heard how passionate the dispatchers were about their job and wanted to feel that way about the career I chose.
  • I wanted to be there for others the way a 911 dispatcher was there for me after my car was hit by a drunk driver! She definitely changed my life and the memory of that night with the way she spoke to me.