Training to become, and continually perform, as a professional Communications Operator is not any easy endeavor. It requires rigorous and intense training which begins in the classroom with every new employee at the RRRDC . This training continues even on the dispatch floor for years to come as any seasoned veteran can attest.
The RRRDC has been very accomplished over the year of producing highly skilled Communications Operators. As a result, the agency has been awarded the P33 Training Program Certification by the Association of Public Safety Communicators (APCO) International.
The in-depth analysis and documentation needed to receive this award from APCO is very thorough. RRRDC was very honored to accept the award at the recent APCO International Conference in Anaheim, California on August 21st. Assistant Director Mary Phillippi accepted the award at the conference on behalf of the RRRDC.
Brief summary from APCO of the P33 Training Program Certification:Training for Public Safety Communications Operators, initial and continuing, is exceedingly important as they provide essential services to the public in an ever-expanding and rapidly changing public safety environment. Public Safety Communications Centers must provide the best training possible. Many centers have developed their own basic training materials and processes while many others receive training from the APCO Institute. The APCO Project 33 Agency Training Program Certification is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS).
APCO listens to the public safety communications community and develops programs responding to their needs. The P33 Training Program Certification process is not complicated or costly. Centers apply for certification and submit their curriculum, training materials and supporting documentation for compliance review.
Building and implementing a successful agency training program requires many resources and a good deal of dedication. Submitting for certification demonstrates the agency’s commitment to training and to meeting national standards. Receiving certification for a training program is a major accomplishment for the agency, its staff and the community it serves.