Residents Can Opt-in To Send Additional Data When Calling 9-1-1

Red River Regional Dispatch Center has been an active RapidSOS user since February 2019.   911 call-takers use RapidSOS Portal, a free browser-based tool, to access accurate location and additional life-saving information when responding to 911 calls.

Residents in the Cass and Clay County area now have the ability to create a free Emergency Health Profile at to share opt-in medical information with Red River Regional Dispatch Center in the case of an emergency.  RapidSOS teamed up with The American Heart Association, The American Red Cross, and Direct Relief to launch this initiative in an effort to get first responders vital information in an emergency, particularly during the COVID-19 pandemic.

The nation’s 911 infrastructure was built in the 1960s for landline phones, requiring individuals to verbally speak critical data to responders in an emergency. To address this challenge, RapidSOS’s emergency response data platform links real-time health and location information from connected devices, apps, and profiles with 911, providing context beyond what the caller in crisis is able to convey. This data helps Red River Regional Dispatch Center accelerate response and provides first responders with life-saving information.

People can create their free RapidSOS Ready Emergency Health Profile at and enter pertinent medical and profile information, such as:

  • Name, DOB, and address
  • Pre-existing conditions
  • Allergies
  • Medical notes
  • COVID-19 symptoms
  • Emergency contacts

To ensure data privacy, information is associated with an individual’s phone number and is only made available to first responders when a 911 call is placed from the associated phone number. To learn more and create a free emergency profile, visit