National Public Safety Telecommunicator Week

Every year, the second full week of April is proclaimed as National Public Safety Telecommunicator Week. During this week, we recognize our 9-1-1 Communication Operators at Red River Regional Dispatch Center (RRRDC).

9-1-1 Communications Operators are more than just a calm and reassuring voice on the other end of the phone. Every day, RRRDC Communications Operators answer 9-1-1 calls from callers requesting assistance.  Their specialized skills and training help them to provide life-saving instructions, dispatch responders to callers in need, and to keep our law enforcement, fire and emergency medical services personnel safe.

The job can be extremely challenging. The need to multi-task may be overwhelming. Technology is ever changing.  The long hours of hearing caller’s distress and heartbreak, in situations that are sometimes unimaginable, is difficult.

The RRRDC is staffed by 38 full-time highly skilled Communication Operators who rise to these challenges with professionalism and compassion each day, answering over 80,000 9-1-1 calls each year. Each year, RRRDC employees are recognized for their work providing CPR instructions that result in saved lives, babies delivered with the help of dispatcher instructions, and responders and citizens who are kept safe by the work done by RRRDC Communications Operators.

In this year as we celebrate the 50th anniversary of the first 9-1-1 call, we also celebrate and appreciate those behind the headset who truly are the “first” first-responders.