The Red River Regional Dispatch Center (RRRDC) uses a variety of equipment and technologies to support the goal of a prompt and efficient response of public safety personnel to the needs of the communities which we serve. The dispatch center utilizes extensive telephone, computer and radio communications networks within Cass County, ND and Clay County, MN. Other systems used include CAD (Computer Aided Dispatch) and MDC (Mobile Data Computers). RRRDC is a Phase II compliant E911 dispatch center.
The Positron VIPER system in Next Generation (NG911) Voice over Internet Protocol (VoIP) Controller. Installed in February of 2011 this equipment allows the RRRDC to have automatic call distribution (ACD) to all of the our twelve workstations for both 911 and administrative phone calls. It is connected via North Dakota’s StageNET to a similar controller in the Grand Forks PSAP for redundancy.
The NICE Recording system is a Next Generation (NG911) capable platform that provides for the recording and processing of event information from variety of media such as both phone and radio conversations. This information can be crucial for investigations, evaluation of employees, and for training purposes.
The Motorola CENTRACOM Gold Elite has been a solid platform for many years providing radio communications between the dispatchers and units in the field. It is a software-based radio dispatch control center featuring an intuitive Graphical User Interface (GUI) that runs on Microsoft Windows XP operating systems.
New World Systems
New World Systems software is a comprehensive Computer Aided Dispatch (CAD) software that manages all of the incoming information for dispatchers and ultimately all first responders. It is capable of handling our muti-county/ multi-state consolidation for day-to-day needs for all the various jurisdictions and public safety disciplines of fire, law enforcement and medical.
New World Systems software is integrated to GIS mapping, mobile computers, police and fire records management, jails, and civil papers just to name a few of the many modules and interfaces that the RRRDC was able to accomplish this product.
Priority Dispatch ProQA
Priority Dispatch ProQA is a software program specifically designed to triage medical related calls for service.
This dispatching software integrates the power of the International Academies of Emergency Dispatch’s protocols with today’s critical computer technologies. It helps emergency dispatchers move smoothly through Case Entry and Key Questioning during a call for medical assistance. It assists dispatchers in quickly identifying the appropriate Determinant Code for the first responders for each case and clearly displays the response configuration specifically assigned to the code by local agency authorities. ProQA then guides dispatchers in providing all relevant Post-Dispatch and Pre-Arrival Instructions, as well as important case completion information that can be invaluable and life-saving.
Netclock is a a piece of equipment that makes it possible for all of the operating systems in dispatch to be synchronized on the same clock. The importance of this is borne our when questions are raised concerning dispatch times, radio times, log entries, etc.
Butler Generator and EATON UPS
Back-up power is crucial when unexpected circumstance arise. The RRRDC is supported by a 500KW Butler Generator and an EATON UPS.
Red River Regional Dispatch Center (RRRDC) currently dispatches voice traffic via multiple VHF/UHF radio systems. All agencies within the region have recently upgraded their radio infrastructure. These upgrades are in compliance with the FCC narrow banding mandate, and will allow for greater interoperability capabilities between local, county, state and federal agencies. The fire and law enforcement radio systems are conventional Project 25 (P25) compliant and operate within the VHF frequency band. Microwave radio networks will also be deployed, allowing for greater voice/data transport capacity throughout the region. The radio network upgrades will enhance safety for all first responder and public safety personnel as they serve the citizens in our region.
Mobile Data Computers (MDC)
Many public safety vehicles in the region have MDC capability. Typical MDC vehicular equipment consists of a sturdy laptop and associated radio/modem. MDC’s enable field personnel to generate and receive data, which enables them to perform their duties more effectively. MDC’s are an extension of RRRDC’s Computer Aided Dispatch (CAD) system. Initiatives are underway to adopt technologies, which allow for greater data transport speeds than the 9600 baud offered by the current MDC system.