Dispatcher Training

Length of Training

The Orientation period is�two weeks�in a classroom setting.� New hires will learn some of the basics: Department structure, communications duties, geography, and computer operations.

During the�five weeks�of Phase One new hires learn more of the basics: Communication equipment, department forms, manuals/books and supplemental information, call types and appropriate line of questioning, plus state teletype systems and NCIC.� The trainee will begin taking actual calls during this phase.

Phase Two is�five weeks�in which the tasks are progressively more difficult and advanced.� New hires learn Fire Department and Cass County dispatching as well as performing the duties of the Call Taker position.

Phase Three is divided between dispatching for Fargo Police, Moorhead Police and Clay County.� �Four weeks�of training is completed on Fargo Police Channel 1 and�three weeks�of training is completed on Moorhead / Clay County radios.

COMMUNICATION TRAINING OPERATORS

The CTO has many different roles he or she fills: Teacher, coach, mentor, role model, evaluator, motivator, and counselor.

Through daily evaluations of performance and behavior, the CTO provides a base of information on the progress of a trainee over a given period of time.��The Daily Observation Report�(DOR)�provides objective evaluations based on standardized Guidelines for Evaluation, giving both trainer and trainee a common ground in which to work on performance improvements.

Call Stats

 

 

The RRRDC provides public safety emergency and non-emergency dispatch services for law enforcement, fire and EMS agencies in all cities and towns in Cass County, North Dakota (including the Cities of Fargo and West Fargo) and all cities and towns in the Clay County, Minnesota (including the City of Moorhead).

The agencies served include:

7 City Police Departments
2 County Sheriff’s Departments
3 City Fire Departments
28 Rural volunteer Fire Departments
15 Rural EMS (Emergency Medical Services) Providers
F-M Ambulance

This consists of 2,810 square miles with a population of 200.000 people. To put this in perspective, the state of Rhode Island is only 1,213 square miles and Delaware is 1,982 square miles.