New World Systems Software Upgrade

The entire Red River Regional consortium (Fargo, Moorhead, West Fargo, Cass County, Clay County and the RRRDC) upgraded to the most current platfom of the New World Systems software on June 10, 2015.    The New World Systems software upgrade included Computer Aided Dispatch (CAD), Law Enforcement Records Management, Fire Records, Corrections Management, and Mobile Software. This software allows information to flow between applications starting with the call for service at Red River Regional Dispatch Center.  

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Make a Difference Award

Red River Regional Dispatch Center employees were recognized by the Minnesota Chapter of APCO for making a difference and service to public safety for a call regarding a suicidal male with the "Make a Difference" award.   Each year at the annual 911 conference, the APCO "Make a Difference" awards are presented.   It is time to recognize the 911 employees for the work they have done and the lives they have touched.   RRRDC is proud of the employees who make a difference each day.

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National Telecommunicators Week

April 12-18, 2015 is National Public Safety Telecommunicators Week. Each year, the second week of April is dedicated to the men and women who serve as public safety communications operators.  In 1991, Congress proclaimed it as a nationally recognized week of recognition.  Public Safety Agencies nationwide have recognized the pivotal role played by communications operators to provide support to Law Enforcement, Fire Departments and Emergency Medical Services. During this week we recognize and thank the men and women who serve in this great profession. Thank you to the Red River

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Assistant Director Promoted

On April 6, 2015, Amanda Glasoe was promoted to Assistant Director at RRRDC.   Amanda started her dispatching career at RRRDC in 2004 and was promoted to shift supervisor in 2011.   She attended North Dakota State University, where she majored in English.    Amanda has served as an instructor for RRRDC's 911 education program for elementary students.  She also played a critical role in the migration to the New World Systems software as part of the build team for Computer Aided Dispatch.

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RRRDC Hires New Director

On March 2 and 3, the Board of Authority for the Red River Regional Dispatch Center conducted interviews to fill the Director position that is being vacated due to the retirement of Byron Sieber. Director Sieber announced in November that he would be retiring on April 3, 2015. Sieber has served as the Director of the Red River Regional Dispatch Center for 6 years and 3 months. The Board of Authority met Tuesday March 3, 2015 and is happy to announce that they have selected Mary Phillippi to serve as the next Director of the Red River Regional Dispatch Center. Ms. Phillippi currently holds

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RRRDC Director Announces Retirement – November 2014

RRRDC Director Byron Sieber announced at the November Board of Authority meeting his intention to retire from his position in early April of 2015.  He has held the position for the past six years after serving in the Grand Forks Police Department for over thirty-one years.  The RRRDC Personnel Committee has taken up the task of designing a hiring process to name his successor.  Applications will be accepted at http:ApplyOnline.HR.cityoffargo.com between December 16, 2014 and January 23, 2015.  Additional information such as the Job Description and full Job Announcement can be found

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RRRDC Building Acquisition – November 2014

The RRRDC has been fortuante enough to lease property for its operations over the past eleven years.  As per the lease agreement there was an opportunity to purchase the property after ten years.  The Board of Directors saw this as a valuable investment for the future and moved forward on securing funding for the purchase. On November 5, 2014 the RRRDC became the legal owners of the property in which they now operate.  The assessed value showed that this will be a positive and significant investment for the citizens of our region.  It will reduce overall operating costs and possibly

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Cass County Voters Pass New 911 Fee Structure – November 2014

Voters turned out on November 4, 2014 and cast their ballots for a number of candidates as well as state and local initiated measures.  Cass County Measure #1 was one of the measures on the ballot and asked for voters to decide on raising the current $1.00 per month fee for all emergency communication devices to $1.50 per month.  The orginal fee had been in place for over thirty years.  This was the first time the voters have been asked to raise the fee and they overwhelming agreed by a 61 - 39 % margin. The increased revenue will be used to help keep pace with the growing population

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May 2014 – RRRDC Releases Annual Report

The RRRDC released its 2013 Annual Report to the Board of Authority on May 14, 2014.  This report contains information on the operations of the Center as well as its educational outreach, community involvement, awards and certifications.  Please take some time to review this document to learn more about the Red River Regional Dispatch Center 2013 RRRDC Annual Report

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February 14, 2014 – RRRDC Employees Make Charitable Donation

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For several years dispatchers have had the opportunity to give back to their community by donating $10.00 per quarter to wear jeans on the weekends. At the end of the year, the money collected is given to a local charity. For the past year, the dispatch center chose the Ronald McDonald House. The Ronald McDonald House of the Red River Valley offers families a way to stay together, in proximity to the treatment hospital, and be comfortable and cared for during their stay. Many families travel far from home to get treatment for their seriously ill or injured children. The treatment may last a

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