RRRDC Public Education


RRRDC has several programs to educate the community about 9-1-1,  the Red River Regional Dispatch Center,  and our role within the community.      One of these programs is the Citizen's Academy. The RRRDC Citizen's Academy group does short presentations to small groups.   Through these presentations, citizens are given the opportunity to learn how dispatchers process information to dispatch policy, fire and EMS personnel.   They may hear telephone calls and radio traffic.   The most common feedback heard after the presentation is that attendees are surprised to hear the

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RRRDC Currently Hiring Communications Operators

Red River Regional Dispatch Center is hiring Communications Operators. Testing for the positions will be on August 27, 2018 at 6 P.M.   Application and proof of typing are required prior to testing date. 2018 Starting Salary is $43,786.67 Annually + Benefits. ($21.05/hr) Position Specifics: Candidates will receive 911 and nonemergency phone calls and dispatch appropriate law enforcement, fire or EMS units. Candidates must become proficient in the operation of multiple computer systems, telephone and radio. Candidates must be willing to work full time in an exciting 24/7

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9-1-1 Calls by Hour in 2017

9-1-1 call are answered 24 hours a day, 7 days a week at Red River Regional Dispatch Center.   Each day is unique however there are times of the day that are typically busier than others.   The hours between 3PM-4PM or 4PM -5PM have historically been the busiest time for 9-1-1 calls and 2017 was no exception.   The hours surrounding these time are busy as well.  A quarter of the 83,068 calls received at RRRDC in 2017 came in between the hours of 2:00 PM and 6:00 PM. 2017 911 Calls by Time of Day

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Communications Operator Retires after 40 Years of Service


RRRDC announces the retirement of Communications Operator, Fern Cigelske.   Fern began her career as a 911 Communications Operator in Fargo on April 17, 1978.  Fern will retire on June 15, 2018 with over forty years of service. Fern says that her dad encouraged her to apply for the job as he used to play cards with some of the Fargo Police Department detectives who told him they were hiring.   She recalled when 911 service came to Fargo; she said she was "shaking in her boots" when she heard they were getting 911.    One of the first calls she took on 911 was from a

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Casual Weekend Donation


Each year RRRDC employees make donations for the chance to wear jeans on weekends.   At the end of the year, a local charity is selected to receive these casual day funds.   Make a Wish North Dakota was selected as the recipient of the 2017 casual day funds.    Make a Wish North Dakota has been granting wishes for North Dakota children diagnosed with life-threatening medical condition since 1985.  RRRDC employees are pleased to be part of making a child’s wish come true with this donation.

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2017 9-1-1 Calls by Month

Red River Regional Dispatch Center answers 9-1-1 calls from callers in the Cass County, ND/Clay County, MN area.   83,068 calls to 9-1-1 were answered at RRRDC in 2017.   This includes 62,682 calls from the Cass County area and 20,386 calls from the Clay County area.   The busiest month for 9-1-1 calls in 2017 was August.    The busiest month varies from year to year but it is often July, August, or December. 911 Call

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National Public Safety Telecommunicator Week

Every year, the second full week of April is proclaimed as National Public Safety Telecommunicator Week. During this week, we recognize our 9-1-1 Communication Operators at Red River Regional Dispatch Center (RRRDC). 9-1-1 Communications Operators are more than just a calm and reassuring voice on the other end of the phone. Every day, RRRDC Communications Operators answer 9-1-1 calls from callers requesting assistance.  Their specialized skills and training help them to provide life-saving instructions, dispatch responders to callers in need, and to keep our law enforcement, fire and

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Text-to-911 available in Minnesota

On December 5, 2017,  the Minnesota Department of Public Safety Emergency Communication Networks division announced that Text-to-911 service is available statewide in Minnesota. Text-to-911 became available statewide in North Dakota in October 2016.  With the announcement of Minnesota's Text-to-911 deployment, all callers within the Red River Regional Dispatch Center service area, which include Clay County, Minnesota and Cass County, ND  are now able to text 911 as an alternative to calling 911 in an emergency. Texting should ONLY be used when individuals are unable to make a voice

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RRRDC Employees make charitable donation


For several years dispatchers have had the opportunity to give back to their community by donating $10.00 per quarter to wear jeans on the weekends. At the end of the year, the money collected is given to a local charity. For the 2016 donation the dispatch center chose the YWCA. The YWCA operates the largest Emergency Shelter for women and children escaping domestic violence, homelessness, and other crisis situations in North Dakota and northwestern Minnesota.  Over 1300 women and children were provided safe shelter in 2016. RRRDC employees are proud to support this organization with a

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Call if you can. Text if you can’t.


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