RRRDC Employees make charitable donation

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For several years dispatchers have had the opportunity to give back to their community by donating $10.00 per quarter to wear jeans on the weekends. At the end of the year, the money collected is given to a local charity. For the 2016 donation the dispatch center chose the YWCA. The YWCA operates the largest Emergency Shelter for women and children escaping domestic violence, homelessness, and other crisis situations in North Dakota and northwestern Minnesota.  Over 1300 women and children were provided safe shelter in 2016. RRRDC employees are proud to support this organization with a

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Call if you can. Text if you can’t.

https://youtu.be/d8boRrhfAu4

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Text to 9-1-1 now available in North Dakota

On October 6, 2016, the State of North Dakota announced the statewide availability of Text to 9-1-1. text-to-911-release The Red River Regional Dispatch Center is able to accept Text to 9-1-1 calls from North Dakota. Text to 9-1-1 should only be used in an emergency situation when placing a call to 911 is not possible. It is important to note for callers in the Red River Regional Dispatch Center area that Text to 9-1-1 is not available in Minnesota.   The state of Minnesota is working on a statewide launch of Text to 9-1-1 and expecting to go live in the coming months.   

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Report power outages to your power company

During a storm it’s common for RRRDC to receive many emergency and non-emergency calls. Dispatchers need to focus their attention on emergency calls that pose a danger to the public such as down trees, power lines, and flooding. Calling 911 to report a power outage ties up valuable 911 phone lines needed for actual life-threatening emergencies. This may slow the emergency call processing. Also, because they are dealing with real emergencies it may take longer to get the outages reported to your power company. RRRDC takes pride in our region and, to better serve you, we ask that you contact

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RRRDC Employees Make Charitable Contribution

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Each year, RRRDC communications operators are given the opportunity to participate in "Casual Weekends" by making a donation to be given to a charitable organization. RRRDC communications operators donated $1200.00 to the Lend a Hand program which assists local families experiencing tough medical challenges.  

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National Public Safety Telecommunicators Week

During National Public Safety Telecommunicators Week we recognize, honor and thank  those who serve in this demanding profession.    These communications professionals serve our community, citizens and public safety personnel.  They are responsible for responding to telephone calls for police, fire and emergency medical assistance to help save the lives and property of those in our community.  They are the unseen first responders.  During this week, we take this opportunity to thank Red River Regional Dispatch Center employees for the life saving work they do and to  celebrate and

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RRRDC Employees Awarded

Congratulations to Red River Regional Dispatch Center employees who received awards in the first quarter of 2016 for their work at RRRDC. FM Ambulance recently held ceremonies recognizing citizens who performed CPR resulting in a life saved.  During these ceremonies the role of the 911 dispatchers was acknowledged.   In each of these instances,  citizens  called 911 and a Red River Regional Dispatch Center communications operator provided the caller with pre-arrival instruction to initiate by-stander CPR.  In March, RRRDC honored Tina Lee, Chantel Shorey, Cathy McCracken, and

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Calling 9-1-1

Over 80,000  9-1-1 calls are expected to come in to the Red River Regional Dispatch Center this year.   Many of these calls are not emergencies.   In order for communications operators to most efficiently process emergency and non-emergency calls, callers with emergency situations should call 9-1-1, callers requesting non-emergency assistance should dial the non-emergency number. Emergencies are situations that require immediate attention from police, fire or ambulance and include: All crimes in progress Major crimes that have just occurred Any call with the potential

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ND APCO 2015 Dispatcher of the Year

The Red River Regional Dispatch Center is proud to announce that Communication Operator Janet Fischer has been selected as the 2015 recipient of the ND APCO’s Dispatcher of the Year Award. Janet began her career as a 9-1-1 Communications Operator at RRRDC in April 2008, prior to joining RRRDC she worked as a dispatcher and police officer in Aberdeen, SD. As described by nominator RRRDC Shift Supervisor Kristi Kanski, “Janet has all the attributes of a great dispatcher. She genuinely wants to help the public whether it’s for emergencies or just a question they might have. The

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New World Systems Software Upgrade

The entire Red River Regional consortium (Fargo, Moorhead, West Fargo, Cass County, Clay County and the RRRDC) upgraded to the most current platfom of the New World Systems software on June 10, 2015.    The New World Systems software upgrade included Computer Aided Dispatch (CAD), Law Enforcement Records Management, Fire Records, Corrections Management, and Mobile Software. This software allows information to flow between applications starting with the call for service at Red River Regional Dispatch Center.  

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