RRRDC Celebrating National Telecommunicators Week

Red River Regional Dispatch Center is celebrating April 14-20, 2019 as National Public Safety Telecommunicators Week.  This week, celebrated annually during the second full week in April, honors the men and women who dedicate their lives to serving the public by answering 9-1-1 and non-emergency phone calls, dispatching police, fire and emergency medical services, and providing life-saving pre-arrival instructions to callers.   These dedicated public safety professionals are truly the "first first responders." Red River Regional Dispatch Center is honoring and celebrating the work done

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9-1-1 Guided CPR is Making a Difference

The work done by Communication Operators at RRRDC truly does make a difference. Every Communication Operator at RRRDC is Emergency Medical Dispatch certified and can provide pre-arrival instructions for cardiac arrest, childbirth, and choking. Early CPR increases the chance of survival and recovery in cardiac arrest.   RRRDC Communication Operators provide CPR instruction to callers numerous times each month and guide callers through by-stander CPR until police, fire, or EMS responders arrive on scene. To date in 2019, three Communications Operators have earned Life Saver Awards

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RRRDC Receiving Enhanced Location Date for Mobile Caller via RapidSOS NG911 Clearinghouse

RRRDC always seeks to implement 9-1-1 technology tools that will improve emergency response for the responders and public we serve.  The first and most important question in every 9-1-1 call is "What's the location of your emergency?" Knowing the caller's location is the first step to dispatching life-saving emergency responders.  Through the NG911 Clearinghouse, Red River Regional Dispatch is now able to receive fast and accurate caller location data during 9-1-1 calls placed from an iPhone with iOS 12 or from Android phones version 4.0 and up. RRRDC is the first Public Safety

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9-1-1 Tips

When Should I Call? Calling 911: Call 9-1-1 when you need direct access to police, fire and medical assistance. In an emergency: Call 9-1-1 to report a crime in progress, a fire, a serious illness or injury or any situation requiring an immediate response of the law enforcement, fire or ambulance services. What the 9-1-1 Dispatcher needs to know: Speak slowly and clearly. Try to stay calm. The dispatcher will ask many questions including: The address where help is needed The nature of the problem Your name A phone number where you can be reached Do NOT

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RRRDC Hiring Full Time Communications Operators

Red River Regional Dispatch Center has openings for Communications Operators. Testing for the positions will be on January 8, 2019 at 6 P.M.   Application and proof of typing are required prior to testing date.  Details regarding testing will follow once application and proof of typing have been submitted. 2019 Starting Salary is $44,723 Annually + Benefits. ($21.50/hr) Position Specifics: Candidates will receive 911 and nonemergency phone calls and dispatch appropriate law enforcement, fire or EMS units. Candidates must become proficient in the operation of multiple computer

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RRRDC Public Education

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RRRDC has several programs to educate the community about 9-1-1,  the Red River Regional Dispatch Center,  and our role within the community.      One of these programs is the Citizen's Academy. The RRRDC Citizen's Academy group does short presentations to small groups.   Through these presentations, citizens are given the opportunity to learn how dispatchers process information to dispatch policy, fire and EMS personnel.   They may hear telephone calls and radio traffic.   The most common feedback heard after the presentation is that attendees are surprised to hear the

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RRRDC Currently Hiring Communications Operators

Red River Regional Dispatch Center is hiring Communications Operators. Testing for the positions will be on August 27, 2018 at 6 P.M.   Application and proof of typing are required prior to testing date. 2018 Starting Salary is $43,786.67 Annually + Benefits. ($21.05/hr) Position Specifics: Candidates will receive 911 and nonemergency phone calls and dispatch appropriate law enforcement, fire or EMS units. Candidates must become proficient in the operation of multiple computer systems, telephone and radio. Candidates must be willing to work full time in an exciting 24/7

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9-1-1 Calls by Hour in 2017

9-1-1 call are answered 24 hours a day, 7 days a week at Red River Regional Dispatch Center.   Each day is unique however there are times of the day that are typically busier than others.   The hours between 3PM-4PM or 4PM -5PM have historically been the busiest time for 9-1-1 calls and 2017 was no exception.   The hours surrounding these time are busy as well.  A quarter of the 83,068 calls received at RRRDC in 2017 came in between the hours of 2:00 PM and 6:00 PM. 2017 911 Calls by Time of Day

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Communications Operator Retires after 40 Years of Service

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RRRDC announces the retirement of Communications Operator, Fern Cigelske.   Fern began her career as a 911 Communications Operator in Fargo on April 17, 1978.  Fern will retire on June 15, 2018 with over forty years of service. Fern says that her dad encouraged her to apply for the job as he used to play cards with some of the Fargo Police Department detectives who told him they were hiring.   She recalled when 911 service came to Fargo; she said she was "shaking in her boots" when she heard they were getting 911.    One of the first calls she took on 911 was from a

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Casual Weekend Donation

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Each year RRRDC employees make donations for the chance to wear jeans on weekends.   At the end of the year, a local charity is selected to receive these casual day funds.   Make a Wish North Dakota was selected as the recipient of the 2017 casual day funds.    Make a Wish North Dakota has been granting wishes for North Dakota children diagnosed with life-threatening medical condition since 1985.  RRRDC employees are pleased to be part of making a child’s wish come true with this donation.

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