9-1-1 Basics for Kids

WHEN should I call 9-1-1:

In an emergency

When you need help

When you need the police, fire department or an ambulance

When someone or something is in immediate danger

HOW do I call 9-1-1:
Stay calm
Listen for a dial tone
On a push button phone push 9-1-1

WHAT is a dispatcher?
A dispatcher sends a police officer, fire truck or an ambulance when someone call in an emergency. They may also be called a Communications Operator.

WHAT to say when the 9-1-1 dispatcher answers:
Tell the dispatcher where help is needed
Give your name and address loudly and clearly
Tell the dispatcher what is wrong – what type of an emergency it is
Explain what type of help you need – fire, police or ambulance
Answer all questions that are asked of you

WHAT NOT to do when you call 9-1-1:
Do not nod your head. Instead, answer “yes” or “no” out loud.
Do not hang up until the dispatcher says it’s OK to do so.

WHEN YOU SHOULD NOT call 9-1-1:
When there is no emergency
For animals
As a game, prank or joke
As a test to see if 9-1-1 works

9-1-1 Safety Tips for Kids (& Adults)

Don’t say “Nine-Eleven.” There is no “eleven” on the phone keypad and children can become confused in an emergency situation. Instead, always say “Nine-One-One”
Always call 9-1-1 from a safe place. If there is a fire in the house, get to a safe place before you call 9-1-1
Know your address-have it posted near every phone. Kids and adults both have been known to forget their address and phone number during an emergency, so make it easy for everyone in the home
Never call 9-1-1 as a joke or prank. You could get into trouble, your parents could get into trouble and you could keep someone who really needs help from getting it
9-1-1 is for people, NOT animals. If you have a problem with a pet, call a friend or veterinarian. If you are not sure you have an emergency, call 9-1-1 and explain your problem to the 9-1-1 dispatcher
If you call 9-1-1 by accident, please do not hang up. When the dispatcher answers, explain that you called 9-1-1 by mistake and that you do not have an emergency

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