RRRDC Staff Profiles

In this series of posts, RRRDC staff tells in their own words of their experiences working at RRRDC.  If you are interested in a career at RRRDC, please check out our employment page here: Employment. I became a Communications Operator because: I was looking for a career that would let me help people. I was also interested in an exciting field of work where every day is something different! I’m an adrenaline junkie. It’s a bizarre profession for sure where you’re never sure what you’re going to hear on the other end of that line when you answer a call. It could be a

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How to Text 911

Red River Regional Dispatch Center recommends that you call 9-1-1 if you can.  However, if you cannot call, there is another way to get help.  Text to 9-1-1 has been available at Red River Regional Dispatch Center for several years.  To send a text to 9-1-1, put the number 911 in the "To" field on your phone and simply put your message into the message field and send the message.   Red River Regional Dispatch Center will process your call for service the same way that voice calls are processed.

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RRRDC Accepting Applications for Communications Operator

RRRDC is currently accepting applications for Communications Operator.   Those interested in the position are encouraged to fill out an application and complete a typing test.    RRRDC will be doing practical testing for open positions on August 14th.    For more information, please see our employment page. RRRDC Employment      

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Request for Proposals

The Red River Regional Dispatch Center Board of Authority is accepting sealed proposals from qualified consulting firms to develop a Spatial Needs Assessment Study for a 911 Communications Center. This comprehensive evaluation will be critical in determining the needs related to current as well as future building, equipment, and staffing.    Information can be found here: RFP  

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RRRDC Celebrating National Telecommunicators Week

Red River Regional Dispatch Center is celebrating April 14-20, 2019 as National Public Safety Telecommunicators Week.  This week, celebrated annually during the second full week in April, honors the men and women who dedicate their lives to serving the public by answering 9-1-1 and non-emergency phone calls, dispatching police, fire and emergency medical services, and providing life-saving pre-arrival instructions to callers.   These dedicated public safety professionals are truly the "first first responders." Red River Regional Dispatch Center is honoring and celebrating the work done

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9-1-1 Guided CPR is Making a Difference

The work done by Communication Operators at RRRDC truly does make a difference. Every Communication Operator at RRRDC is Emergency Medical Dispatch certified and can provide pre-arrival instructions for cardiac arrest, childbirth, and choking. Early CPR increases the chance of survival and recovery in cardiac arrest.   RRRDC Communication Operators provide CPR instruction to callers numerous times each month and guide callers through by-stander CPR until police, fire, or EMS responders arrive on scene. To date in 2019, three Communications Operators have earned Life Saver Awards

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RRRDC Receiving Enhanced Location Date for Mobile Caller via RapidSOS NG911 Clearinghouse

RRRDC always seeks to implement 9-1-1 technology tools that will improve emergency response for the responders and public we serve.  The first and most important question in every 9-1-1 call is "What's the location of your emergency?" Knowing the caller's location is the first step to dispatching life-saving emergency responders.  Through the NG911 Clearinghouse, Red River Regional Dispatch is now able to receive fast and accurate caller location data during 9-1-1 calls placed from an iPhone with iOS 12 or from Android phones version 4.0 and up. RRRDC is the first Public Safety

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9-1-1 Tips

When Should I Call? Calling 911: Call 9-1-1 when you need direct access to police, fire and medical assistance. In an emergency: Call 9-1-1 to report a crime in progress, a fire, a serious illness or injury or any situation requiring an immediate response of the law enforcement, fire or ambulance services. What the 9-1-1 Dispatcher needs to know: Speak slowly and clearly. Try to stay calm. The dispatcher will ask many questions including: The address where help is needed The nature of the problem Your name A phone number where you can be reached Do NOT

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