Calling 9-1-1

Over 80,000  9-1-1 calls are expected to come in to the Red River Regional Dispatch Center this year.   Many of these calls are not emergencies.   In order for communications operators to most efficiently process emergency and non-emergency calls, callers with emergency situations should call 9-1-1, callers requesting non-emergency assistance should dial the non-emergency number. Emergencies are situations that require immediate attention from police, fire or ambulance and include: All crimes in progress Major crimes that have just occurred Any call with the potential

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ND APCO 2015 Dispatcher of the Year

The Red River Regional Dispatch Center is proud to announce that Communication Operator Janet Fischer has been selected as the 2015 recipient of the ND APCO’s Dispatcher of the Year Award. Janet began her career as a 9-1-1 Communications Operator at RRRDC in April 2008, prior to joining RRRDC she worked as a dispatcher and police officer in Aberdeen, SD. As described by nominator RRRDC Shift Supervisor Kristi Kanski, “Janet has all the attributes of a great dispatcher. She genuinely wants to help the public whether it’s for emergencies or just a question they might have. The

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New World Systems Software Upgrade

The entire Red River Regional consortium (Fargo, Moorhead, West Fargo, Cass County, Clay County and the RRRDC) upgraded to the most current platfom of the New World Systems software on June 10, 2015.    The New World Systems software upgrade included Computer Aided Dispatch (CAD), Law Enforcement Records Management, Fire Records, Corrections Management, and Mobile Software. This software allows information to flow between applications starting with the call for service at Red River Regional Dispatch Center.  

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Make a Difference Award

Red River Regional Dispatch Center employees were recognized by the Minnesota Chapter of APCO for making a difference and service to public safety for a call regarding a suicidal male with the "Make a Difference" award.   Each year at the annual 911 conference, the APCO "Make a Difference" awards are presented.   It is time to recognize the 911 employees for the work they have done and the lives they have touched.   RRRDC is proud of the employees who make a difference each day.

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National Telecommunicators Week

April 12-18, 2015 is National Public Safety Telecommunicators Week. Each year, the second week of April is dedicated to the men and women who serve as public safety communications operators.  In 1991, Congress proclaimed it as a nationally recognized week of recognition.  Public Safety Agencies nationwide have recognized the pivotal role played by communications operators to provide support to Law Enforcement, Fire Departments and Emergency Medical Services. During this week we recognize and thank the men and women who serve in this great profession. Thank you to the Red River

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Assistant Director Promoted

On April 6, 2015, Amanda Glasoe was promoted to Assistant Director at RRRDC.   Amanda started her dispatching career at RRRDC in 2004 and was promoted to shift supervisor in 2011.   She attended North Dakota State University, where she majored in English.    Amanda has served as an instructor for RRRDC's 911 education program for elementary students.  She also played a critical role in the migration to the New World Systems software as part of the build team for Computer Aided Dispatch.

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RRRDC Hires New Director

On March 2 and 3, the Board of Authority for the Red River Regional Dispatch Center conducted interviews to fill the Director position that is being vacated due to the retirement of Byron Sieber. Director Sieber announced in November that he would be retiring on April 3, 2015. Sieber has served as the Director of the Red River Regional Dispatch Center for 6 years and 3 months. The Board of Authority met Tuesday March 3, 2015 and is happy to announce that they have selected Mary Phillippi to serve as the next Director of the Red River Regional Dispatch Center. Ms. Phillippi currently holds

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